Frequently Asked Questions

I am committed to delivering high-quality, tailored support to meet your specific business needs. Whether you need help streamlining operations, improving workflows, or managing day-to-day tasks, I approach every project with professionalism, attention to detail, and a genuine dedication to your success. My goal is to act as a seamless extension of your team, giving you the time and space to focus on growing your business.

While I cannot guarantee specific outcomes (as every business and situation is unique), I guarantee to provide my full effort, expertise, and dedication to every project. I take pride in the quality of my work, ensuring it aligns with the scope, goals, and timelines we've discussed. Open communication is key, and I'll keep you informed every step of the way.

Refunds are considered on a case-by-case basis. Because I invest time and resources upfront in preparing and delivering high-quality services, certain fees may not be refundable. However:

• For hourly or project-based work: Refunds are generally not provided for completed work.
• For retainer or prepaid packages: If the cancellation is made prior to the start of services, a partial refund may be offered depending on the notice given.

I am always happy to discuss any concerns to ensure you are satisfied with the services provided.

Revisions or changes are welcomed and an important part of ensuring the final deliverable meets your expectations. Depending on the scope of the work, some revisions may incur additional fees if they go beyond the agreed-upon scope or significantly alter the project timeline. I'll always communicate clearly about any potential changes to the timeline or costs.

• Communication: I prioritize clear and consistent communication via email, virtual meetings, or project management tools like Asana or Trello.
• Timeline: I begin work within 2-3 days after payment is processed unless otherwise discussed. Urgent requests may be accommodated for an additional fee.
• Confidentiality: I take data security and confidentiality seriously. All sensitive information is handled securely, and I'm happy to sign a non-disclosure agreement (NDA) upon request.
• Flexibility: I understand that business needs evolve, so I'm happy to adjust the scope of work or pivot strategies as required. My approach is dynamic to suit your goals.

Client satisfaction is my top priority. If you're not satisfied with the work provided, I encourage you to reach out as soon as possible. I will work with you to address your concerns, revise deliverables, or find alternative solutions to ensure your expectations are met.

Payment is required upfront for all services, whether hourly, project-based, or retainer packages. I accept payments via credit card, PayPal, or other secure methods. For ongoing work, I offer clear invoices and payment schedules to keep everything transparent.

Yes! If your needs change, I am flexible and happy to adjust your service package. Please provide at least 7 days' notice for changes, as this allows us to revise the scope and discuss any pricing adjustments.